At KewbzUK we know how frustrating it is to buy something online, only to have to wait for what seem like an eternity to actually have it in your hands.
Nobody wants to wait for their goods to arrive, but with buying online it's just something that has to be done. We are just like you, we don't like waiting for our cube deliveries to come in (and they are from China & Hong Kong, imagine how long that takes).
So... Seriously, How Long?
We package and ship our orders on a daily basis. As long as you get your order in to us by 2:30/3pm (Monday-Friday) and before 9am on Saturdays, then your order will be shipped the same working day (however, this is not always guaranteed).
Worldwide orders will also be sent out Monday to Friday 2:30/3pm and 9am on Saturdays. All international orders over £20 (before shipping) will be shipped via Royal Mail Tracked and Signed to ensure safe delivery. Any orders below £20 have the option to use Royal Mail International Standard (which takes a-lot longer and is not protected).
Royal Mail say ...
'All our tracking and signature services aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.
Tracking and Signature services to Ireland, France, Germany, Spain, Italy, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg have a delivery aim of 3-4 working days.
These are just estimated delivery times and may take longer during busy periods. Your patience is very much appreciated at these times.'
1st class domestic orders can take 1-3 working days to be delivered. If you would like to ensure an even safer delivery please select "1st Class Signed For" at checkout.
2nd class domestic orders can take 3-5 working days to be delivered. If you would like to ensure an even safer delivery please select "2nd Class Signed For" at checkout.
FREE SHIPPING OVER £50
Most orders over £50 are eligible for FREE 2nd class shipping. However, there are some exceptions. This offer is only valid on UK orders under 1.5kg.
All orders over the 1.5kg weight limit must be shipped via Royal Mail 2nd Class Signed for to ensure safe delivery for larger orders.
Unfortunately we cannot send orders over 1.5kg via 2nd class standard post.
The FREESHIPPING discount code is valid on UK orders over £50 and under 1.5kg.
This discount cannot be used in conjunction with any other offer or discount code.
Returns & Refunds Policy
Any orders which are faulty upon delivery can be returned for an exact replacement. If we do not have any more of that specific puzzle left in stock we can either refund the original order + your return shipping cost or offer an alternative product.
If you order a cube and decide that you no longer want said cube, you can message us to cancel the order (this will be refunded as store credit and a discount code given to you for the full value of the order amount). If the order has already been shipped there is unfortunately nothing we can do. You can return the cubes/order back to us for a refund on all cubes/puzzles, however, we will under no circumstances refund the original shipping cost. You would also be expected to pay for the return postage costs using a tracked/signed for method of postage. If in the event that the order gets lost in the post there will be a lengthy investigation conducted by Royal Mail to find the order. In these circumstances you will have to claim the costs of the puzzles off of Royal Mail them selves by filling out their "Lost Item Form".
If your cube pops after a few twists and turns we cannot offer a refund as this can happen from time to time. You can ship the cube back to us to be re-assembled. However, you would have to pay the return postage and additional postage for us to ship the cube back to you.
If your cube has popped and you have lost a piece you can email us on firstname.lastname@example.org and we may be able to order a replacement piece from our supplier. However, this may take a few weeks to arrive in to us. You will also have to pay shipping + the cost of the piece (usually £1.50 per piece).
You must return all cubes/puzzles to us in the original packaging and with all pieces included (unless you are missing a piece and this being the reason for the return). If any of the parts/pieces are missing upon return of your order to us, we will not issue a full refund and the total refund will be at our discretion depending on the amount/item missing.
Pre-owned puzzles AND Lucky Dips can NOT be returned or refunded. If you would like extra information on the puzzle please message us first.
If you enter the wrong address at checkout and your order has already been shipped then there will be an additional postage charge to update your address and resend your original order to you. If you are not willing to pay for additional postage then your order will be refunded minus the cost of the original postage. Some orders over £50 are eligible for free shipping as state above, these orders (if the wrong address has been entered) will be refunded minus a £5 postage and restocking fee (for example: Your order came to £75 but you entered the wrong address, if you were not willing to pay for additional postage due to the mistake then only £70 will be refunded).
Stickerless puzzles can often have slight marks on the plastic which look a little like scratches. This is normal due to the manufacturing process. Some puzzles such as the "ShengShou Gem" offer a frosted plastic which removes 99% of visual marks. Unfortunately we cannot offer exchanges for this reason as almost every single stickerless puzzle will have these marks. We suggest ordering a black, stickered puzzle if this could be an issue.
Please note, We check almost every cube before shipping them and often perform quality checks in our warehouse.
We will not accept ANY returns or replacement requests for popped cubes.
For EVERY refund/return or exchange we require photographic/video proof of the issue with cube/puzzle.